Terms and Conditions

1. Accepting these Terms

You accept these Terms when you create an account by ticking the box at sign-up. If you don't agree to them, please don't use the Services.

If you use the Services on behalf of a business or other organisation, you confirm that you have authority to accept these Terms for it, and "you" includes that organisation.

2. Who can use Faive

You must be at least 18 years old to use the Services, and you confirm this when you sign up. You must also be legally able to enter into a binding agreement, and not be barred from using the Services under any applicable law.

3. Your account

• Give us accurate information when you sign up, and keep your email address up to date.
• Keep your password secure and don't share your account. You are responsible for everything that happens under your account.
• Tell us straight away at hello@faive.studio if you think someone has accessed your account without permission.
• Don't create more than one account to get extra free credits or to get around a suspension.

4. The Services

Faive lets you create images, videos and other content with the help of AI models, using the prompts, images and other materials you provide.

We keep improving the Services, so features may be added, changed or removed over time. We aim to keep the Services available, but we don't guarantee they will always be available or free of errors, and we may need to pause them for maintenance or reasons beyond our control. Some features may be marked as beta or experimental and may not work as expected.

5. Plans, subscriptions and credits

Plans. We offer a free plan and paid monthly subscription plans. Each plan includes a monthly allowance of credits. The current plans, prices and credit allowances are shown on our plans page and at checkout.

Credits. Credits are used to generate content. The number of credits each generation uses is shown in the Services before you generate. Credits:

• reset at the start of each monthly period to your plan's allowance, and unused credits do not carry over, except credits from redeemed vouchers, which carry over until used;
• have no cash value, and can't be sold, transferred or exchanged for money; and
• are returned to your balance if a generation fails or is cancelled.

Payment. Payments are processed by our payment provider, Tess Payments, on its own secure checkout page. Your card details never reach Faive. Prices are shown in US dollars and include any discounts shown at checkout. You are responsible for any taxes that apply to your purchase, unless we include them in the price.

Automatic renewal. Paid subscriptions renew automatically each month, and we charge the card you used to subscribe at the start of each new period, until you cancel. If a renewal payment fails, we may try again over the following days. If it still fails, your account moves to the free plan.

Cancelling. You can cancel your subscription at any time in the Services. Cancelling stops future renewals. Your plan and its remaining credits stay active until the end of the period you have already paid for, then your account moves to the free plan. You can resume before the period ends without being charged again until the next period.

Refunds. Payments are non-refundable, and we don't give refunds or credits for partly used periods or unused credits, except where required by law. If you believe you were charged in error, contact us at hello@faive.studio within 30 days of the charge and we will look into it.

Price changes. We may change our prices. If the price of your subscription changes, we will tell you before the change applies to you, and it will take effect from your next renewal. If you don't agree to the new price, you can cancel before then.

Vouchers. Voucher codes may give you extra credits or other benefits. Each code can be used once, has no cash value, and may have its own conditions or expiry, which we will show you.

6. Your content

What's yours. You keep ownership of the images, videos, audio, prompts and other materials you upload or enter ("Your Inputs"). As between you and Faive, you also own the content the Services generate for you ("Your Outputs"), to the extent the law allows anyone to own it.

What you let us do. You give us permission to store, copy, process and display Your Inputs and Your Outputs, and to send them to the AI model providers and other service providers we use, only as needed to provide the Services to you. This includes checking the quality of results so we can give you the best output. If you choose to publish content on Faive, this permission also covers showing it on our Discover page and other public pages while it is published. This permission ends when you delete the content or your account, except for copies that remain for a limited period in backups or with our AI providers (as described in our Privacy Policy), or that we must keep to comply with the law.

What we don't do. We don't use Your Inputs or Your Outputs to train our own AI models.

About AI outputs. AI-generated content can be unexpected, inaccurate or similar to content generated for other users, and the law on owning AI-generated content is still developing. Please review Your Outputs before you use them, and make sure your use is lawful and doesn't infringe anyone else's rights. Our AI model providers may add marks or metadata indicating that content was created with AI.

Your responsibility for Your Inputs. You confirm that you have all the rights and permissions needed to upload Your Inputs and to use them with the Services, including:

• the right to use any products, brands, designs or other materials shown in them; and
• the consent of every identifiable person shown in them, including models, to use their image in this way.

7. Acceptable use

You must not use the Services to create, upload or share content, or to behave in a way, that:

• is illegal, or encourages or helps anyone break the law;
• sexualises or exploits children in any way, or shows anyone who appears to be under 18 in a sexual context;
• is sexually explicit or shows nudity of a real, identifiable person, or is intimate imagery of anyone without their consent;
• shows a real person without their consent, or in a way that is misleading, harmful or damaging to their reputation, including deceptive "deepfakes";
• harasses, threatens, bullies or discriminates against anyone, or promotes violence or hatred;
• infringes anyone's copyright, trademark, image rights, privacy or other rights;
• is fraudulent or misleading, or impersonates anyone; or
• is otherwise harmful or offensive in a way we reasonably consider unacceptable.

You also must not:

• try to access accounts, systems or data that aren't yours, or interfere with the security or operation of the Services;
• copy, scrape or extract data from the Services by automated means, or reverse engineer them, except where the law allows;
• get around usage limits, payment, bot protection or other safeguards;
• resell or provide access to the Services to others without our written permission; or
• upload viruses or other harmful code.

We may remove content, limit features or suspend accounts to enforce these rules, and we may report illegal content to the authorities.

8. Our rights

The Services, including our software, design, brand and the Faive name and logo, belong to us or our licensors. These Terms give you permission to use the Services for your own purposes while your account is active, and no other rights.

If you send us suggestions or feedback, we may use them freely without owing you anything.

9. Other services

The Services rely on other companies, including AI model providers, our hosting provider, our payment provider and our bot protection provider. Some of them, such as our payment provider, may show you their own terms, which apply to your use of their services. Our Privacy Policy explains what information they receive.

10. Suspending or closing accounts

By you. You can stop using the Services at any time. To delete your account and all its content, email hello@faive.studio from the email address on your account. When your account is deleted, any paid subscription is cancelled and won't renew. Deleting your account doesn't entitle you to a refund for the current period.

By us. We may suspend or close your account, or restrict access to features, if:

• you break these Terms, including the acceptable use rules;
• we reasonably suspect fraud, abuse or a security risk;
• a payment is reversed or not made; or
• we are required to by law or by an authority.

Where reasonable, we will tell you why and give you a chance to fix the problem first. We may also stop offering the Services altogether; if we do, we will give you reasonable notice and refund any amount you have paid for a period you can no longer use.

What happens next. When your account is closed, your access ends, unused credits are lost, and your content is deleted as described in our Privacy Policy. If we close your account because you broke these Terms, you won't be entitled to a refund. Sections 5 (for amounts already owed), 6 (About AI outputs and Your responsibility for Your Inputs), 8, 11, 12, 13 and 15 continue to apply after your account is closed.

11. Disclaimers

We provide the Services "as is" and "as available". To the extent the law allows, we don't make any promises about the Services beyond those in these Terms, including that they will meet your needs, that results will be accurate or of a particular quality, or that Your Outputs will be free from third-party rights. You are responsible for how you use Your Outputs.

12. Our liability

Nothing in these Terms limits or excludes liability that can't be limited or excluded by law, such as liability for fraud, or for death or personal injury caused by negligence.

Subject to that:

• we are not liable for any loss of profits, revenue, business, data or goodwill, or for any indirect or consequential loss; and
• our total liability to you for all claims relating to the Services or these Terms is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

13. Your responsibility to us

If someone brings a claim against us because of Your Inputs, your use of Your Outputs, or your breach of these Terms or of the law, you agree to cover the reasonable losses, costs and expenses we incur as a result, to the extent the law allows.

14. Changes to these Terms

We may update these Terms from time to time, for example to reflect changes to the Services or the law. If we make material changes, we will tell you before they take effect, by email or through the Services, and ask you to review and accept the updated Terms the next time you sign in or visit. If you don't accept them, you can stop using the Services and delete your account. Changes to prices are covered in section 5.

15. Law and disputes

These Terms are governed by the laws and regulations of the Qatar Financial Centre. Any dispute about them or the Services will be decided by the Civil and Commercial Court of the Qatar Financial Centre, unless the law of the country where you live gives you the right to bring a claim in its courts. Nothing in these Terms takes away any rights you have under consumer protection laws that apply to you.

Before starting any formal claim, please contact us at hello@faive.studio so we can try to resolve the issue informally.

16. General

• These Terms, together with our Privacy Policy and Cookie Policy, are the whole agreement between you and us about the Services.
• If any part of these Terms is found to be unenforceable, the rest still applies.
• If we don't enforce a right straight away, we can still enforce it later.
• You can't transfer your rights under these Terms to anyone else. We may transfer ours, for example if our business is sold, and will tell you if this affects you.
• These Terms are written in English. If we provide a translation, the English version applies if there is any difference.

17. Contact us